FAQ

PAYMENTS & ORDERING

What types of payments do you accept?

We accept Visa | Mastercard | American Express | Paypal | Apple Pay

+ We do not accept personal cheques.   

+ We do not accept money orders or direct bank transfers either.

Can I change or cancel an order I just placed?

We can't change orders that are placed and processing. If you've ordered an item by mistake you'll be able to return it... But we know you'll love it when you see it ;) 

SIZING 

How do I find out the size of a product? 

- The product sizing on every single product page is displayed to the side of the photograph on a chart showing the bust, waist, length, hip, thigh girth etc depending on the product. 

SHIPPING

How much is shipping and how long does it generally take?

Transit times vary by country and shipping service. Please go here to check out our shipping details. 
+ Orders are processed Monday - Friday, excluding some federal holidays.  
+ We are not responsible for lost or stolen packages or packages delayed by the carrier. So, keep a watchful eye on your mailman. (And contact us if you have a problem)  
+ All international orders are subject to customs fees determined by their countries regulations.

How do I track my order?

You're gonna get an e-mail from us telling you that your Remidii order has been shipped. Open that up, there's a tracking number inside of it. You can either track through the link in the email, your Remidii account, or go directly to the carrier's website. You don't need a Remidii account to track your order, but why wouldn't you have a Remidii account :P ??

Got my package but there's a fee. What's the deal?

If your shipping address is outside of the Uk you might have to pay customs fees when your package is delivered. Customs fees are determined by your country and are not included in any payment you made to Remidii, and they suck balls. Unfortunately, we can't control em’ and are not responsible for em’ either. Customs policies vary widely from country to country; please contact your local customs office for the details. If you refuse a shipment you are responsible for the original shipping charges, duties and the cost of returning the package to London. This amount will be deducted from your store credit.  If you were charged for an order you got and you live in the UK, that's not right! Hit us up.

How will my order arrive? 

If you order multiple products then there is a good chance that your orders will arrive at very close but separate times and in separate parcels. 

RETURNS AND EXCHANGES

Can I change or cancel an order I just placed?

Unfortunately, we can't change orders that are placed and processing. We are super speedy over here! If you've ordered an item by mistake you'll be able to return it..but we bet you'll love it when you see it. ;)

Can I return something I bought?

For sure babe. But um, did you get it 14 days ago or less? Is it in the same condition you got it in? Do you swear you didn't wear it, go on a bender, and destroy it? (Don't even try, we can tell). If you answered yes to all these questions, send it on back. Mail back your item(z) with your return form filled out and included in your package. As soon as we receive your returned package, you'll get a special email from us with your store credit! If you email us asking for a return we shall give you the correct return address. :) xx

What will I get for my return?

Once we get your unwanted goods, you will receive a refund.

Do you offer price adjustments for past sales?

We love you, but we do not adjust prices on past orders. You get a good price errday with Remidii, and you know if you wait till a sale you often miss out on the hottest stuff!

EVERYTHING ELSE

I saw an item on the site and I'm obsessed, how can I find it?

There's a pretty awesome search bar at the top right-hand corner of your page, chances are if you type in something even remotely close to what the item is called, you'll be able to pull it up. Is the item currently out of stock? You might still have a chance; we occasionally restock the stuff we love most!

Can I work or intern at Remidii?

Remidii is currently not recruiting any staff, but keep a look out for when we do, as we will most likely announce it on social media, and if your a badass/qualified/king or queen in your own right, then we will be sure to hit you up. ;) 

Can I write/post about Remidii?

Sure as long as you ain't talkin trash. If we're really digging your Instagram/twitter/blog/myspace profile (is that still a thing?) We will reach out to you and ask you to rep some of our clothing. Please don’t email us and ask 4 free goodies.